Tuesday (Nov, 21) evening, a woman, a regular visitor, called the library. And she said, “Oh, I am glad that it's you!". The phrase I managed to say into the phone was: “Good evening, Wilks Library.” And the woman recognized me. Well, of course, you can not hear me or not understand me, but it is impossible not to recognize my accent.😅 Especially since I'm the only one in all of New Bedford libraries. And also for the entire library network (SAILS) of our region, which includes 70 libraries. To be honest, at such moments I feel in my place. “Such” minutes are when people know that I will make every effort and use all available databases to help them (most often it's ordering books). Working with books, a love of reading is what many people think about working in a library. In fact, it is customer service (communicating with visitors, the ability to use a PC, knowing how and where to look for information, which means loving Google, the desire to help, not forgetting ...
Everyday American life of a city girl from Siberia